Customer Support Representative - Premium Automotive Services

Join Golden Dragon Motor Sales Corp as a Customer Support Representative in the heart of Bali’s dynamic business hub. This is your opportunity to deliver exceptional service to our valued clients while contributing to the growth of a leading auto sales and service company. In this role, you'll be the first point of contact for our premium customers, handling inquiries, resolving issues, and ensuring their satisfaction. Based in Badung, Bali, you'll be part of a vibrant team dedicated to providing top-notch automotive solutions.

At Golden Dragon Motor Sales Corp, we pride ourselves on our commitment to excellence and customer-centric approach. As a Customer Support Representative, you'll use our advanced CRM system, Salesforce, to manage customer interactions efficiently. This role offers a dynamic work environment with opportunities for professional growth and development.

If you're passionate about customer service, have a knack for problem-solving, and want to be part of a thriving automotive business, we invite you to apply. Join us and be the driving force behind our customer support excellence.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to premium automotive clients, ensuring their inquiries and concerns are addressed promptly and professionally.
• Use Salesforce to manage and track customer interactions, ensuring a seamless and efficient support experience.
• Assist customers with vehicle purchases, including financing options and after-sales services.
• Resolve customer complaints and issues, working collaboratively with our service and sales teams to find effective solutions.
• Maintain accurate records of customer interactions and updates, ensuring all information is documented in our CRM system.
• Stay informed about our product range and services, providing accurate and helpful information to customers.
• Participate in team meetings and training sessions to continuously improve our customer support processes.
• Contribute to the development of customer satisfaction metrics and initiatives to enhance our service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the automotive industry.
• Proven ability to handle customer inquiries and resolve issues with a high level of professionalism and empathy.
• Strong communication skills, both written and verbal, with the ability to explain complex information clearly.
• Familiarity with CRM systems, particularly Salesforce, is a plus.
• Excellent organizational skills with the ability to manage multiple tasks and meet deadlines.
• Customer-centric mindset with a passion for delivering exceptional service.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

🛠️ Keahlian

Lowongan Terkait